Thursday, 27 September 2012

YOU'VE BIN GREAT!

The City Bin Co. celebrated its fifth year of providing excellent customer service with their waste collection to residents in Dublin by rewarding its first ever Dublin customer with five years’ worth of free waste collection. The City Bin Co.’s first ever customer, Louise Purcell was pleasantly surprised when the Managing Director of The City Bin Co. called to the door of her home with flowers, a specially designed celebration cake, a bottle of champagne and a voucher for five years free waste.Louise Purcell said, “The visit from The City Bin Co.’s managing director was a huge surprise and an amazing treat. I have been delighted with their service over the past five years. I have always been impressed with their professionalism and efficiency”

On Sunday 18th of August this year Louise McBride of the Sunday Independent totted up the charges of the main bin collectors around the country and reported that The City Bin Co. was the cheapest waste collection provider in South Dublin.  

Monday, 24 September 2012

THE CORNERSTONE OF CUSTOMER SERVICE


Did you ever asked yourself why certain people are so effective at satisfying their customers? It's because they possess the service mentality. We believe that building a customer service culture requires commitment, clarity and consistency. The cornerstones for attaining a service mentality in the workplace are: Communication, Clarity, Respect  and Follow-up.

Communication
An excellent customer service experience starts with good communication. A customer service representative should communicate every step of the process with the current or potential customer.   The customer is actively participating in the delivery of your service and will be more willing to give you feedback.  The communication with the customer must be done in a way that provides clear and concise information.

Know your Offering
Excellent customer service is delivered by understanding every detail about the products and industry. If a customer wants to know about policy, services or has any concerns, the company should have the information available. Preparing for possible questions from the client is very important and will help provide positive service to the customer.

Respect
Customers should always receive the utmost respect. Customers should always feel as though they are the most important people. A good customer service experience comes with a smile, even if the service gets conducted over the phone. This can be seen between colleagues too.

Follow Up
Give the customer opportunities to share the experience of using the product or service. If the product or service is problematic, the company should find a way to make things right by addressing the issue. Following up with the customers will straighten the relationship with the customer and anticipate continued business with the company.

If you want to learn about how we developed our customer service skills, check this blog again and if you have any questions please let me know.

Monday, 10 September 2012

WHAT OUR DUBLIN CUSTOMERS ARE SAYING...


“The Guys that come around to collect the bins always put them back in the right place, the text message reminders are a real treat and great value.”  That was the one of the many messages that The City Bin Co. received from its existing Dublin customers for The City Bin Co.'s YouTube video Testimonials.



Having grown to be a real attractive choice for the household waste collection in the South Dublin County Council area The City Bin Co. is proud of their very competent team and are grateful to all the loyal customers who give The City Bin Co. the opportunity to provide an excellent service in Dublin.