Tuesday, 29 May 2012

VOLVO OCEAN RACE RECYCLING PARTNER

The City Bin Co. has been announced as the recycling partner of the Volvo Ocean Race grand finale Festival 2012

The City Bin Co. were welcomed on board as the recycling partner of the Galway `Volvo Ocean Race Final port. Galway city mayor Hildgarde Naughton along with John Killeen, president of Let’s Do It Global joined the management team of The City Bin Co. to announce the partnership for this year’s Volvo Ocean Race.


John Killeen said, “I’m pleased to announce The City Bin Co. as the recycling partner for the Volvo Ocean Race Galway port finale. They proved to be a great asset to the event in 2009. We are delighted to be working with The City Bin Co. this coming July. They are the leading experts in customer service and waste collection in Ireland and we are happy that they are managing the waste and recycling for the Volvo Ocean Race. ”

Gene Browne, CEO of The City Bin Co. said, “We are proud to play our part in Ireland's most exciting Festival, the Volvo Ocean Race.  This event is set to capture the heart and imagination of the city of Galway filling the people and businesses with energy and enthusiasm.”

The success of the Volvo Ocean Race is made possible by the support and partnership of businesses. The City Bin Co. will be joined by iRadio, Jameson Irish Whiskey, HeinekenDiscover Ireland and many more to make this event happen.

Tuesday, 15 May 2012

AN OSCAR WINNING COMPANY

Gene Browne, CEO and founder of The City Bin Co. has a background in Quality Engineering which, in turn, is highly complemented by his passion for excellent customer service. This sets the benchmark for the high standards in The City Bin Co. Such standards have resulted in the company receiving many awards and, as everyone knows, waste collection and awards are two words that don’t normally go hand in hand. When you see the vast collection of awards that adorn the foyer of The City Bin Co. you can only be impressed . If truth be told, their accomplishments outshine most if not all high firms in their industry. It would be fair to say that The City Bin Co. is the big 'Oscar Winner' in the service trade. Not only have they met standards, they have set standards. 


Lately, The City Bin Co. have been reaching new heights winning the Deloitte Best Managed Companies (Ireland) Award  in 2009, 2010, 2011 & the Gold Standard Award in 2012. 

Tuesday, 8 May 2012

SO YOU SAY IT'S YOUR BIRTHDAY...

Close your eyes and imagine it's your birthday. Today you're at work, sitting at your desk and the staff around you start to sing 'Happy Birthday'. Then, your singing workmates hand you a cake and a card with a gift inside. Yes, this is how it happens at The City Bin Co. when it’s a staff member’s birthday. Everyone gets the ‘Happy Birthday’ Sing along treatment!


Although The City Bin Co.'s birthday tradition is not a big secret, it always comes as a surprise for the birthday person.  It is something small and marks a special occasion. This celebration of birthdays is one of the many special perks delivered by The City Bin Co.’s Sports and Social Club!

Friday, 4 May 2012

GREAT WALL OF WOW!


The City Bin Co. stands out when it comes to providing excellent service experiences. The service in question just happens to be waste collection. The City Bin Co.'s promise to customers: Job Done! We will do the job right each and every time; you will never have to listen to excuses or sad stories! However, the company isn’t singing about this from the rooftops. No sir! Their customers are the ones doing all the singing!

The company  receives unsolicited written praise from their customers on a regular basis. In fact, it would be unfair to refer to these as testimonials, as they say so much more. The City Bin Co. has  renamed these tributes, good news stories and compliments as WOWS! One happy customer was so wowed by the service that she was inspired to write a poem about The City Bin Co.

The WOW! captures the sentiments of the customers sending them. They have been wowed by an excellent service experience delivered by The City Bin Co. The company were getting so many of these WOW!s that the CEO, Gene Browne, decided to routinely circulate the WOW!'s by email to all staff as a means of sharing the customers'  appreciation. 

Things have evolved since then and now The City Bin Co. have created, and copyrighted, its own social media inspired icon. There is an interactive on-line WOW! page and to top it all off there is a Great Wall of WOW! on display at the company's headquarters. 


The WOW!'s comprise a variety of complimentary messages and cover topics ranging from prompt service, going over and above to help a customer, clarity of the communications, kind words for the friendly and well mannered staff and more. The Great Wall of WOW! yells that this is a service company that really cares about its customers. It also tells us that The City Bin Co. doesn’t merely have satisfied customers, The City Bin Co. has Fans.